11wickets Terms and Conditions
Please read these terms carefully before using the 11wickets platform. This document establishes the legal agreement between you and us.
Introduction and Applicability
These terms and conditions ("Terms") apply to the 11wickets website, mobile platform and all related services. By registering or using the platform, you confirm that you have read, understood and agreed to comply with these Terms in full.
11wickets is an online betting and casino platform that offers entertainment gaming for users in Bangladesh. To be eligible to use this platform, you must meet the following conditions:
- You must be at least 21 years of age or older.
- You must agree to open a valid account in your own name.
- It is entirely your responsibility to confirm whether online betting is legal in your jurisdiction.
- You will not use the platform for any fraudulent or unlawful purpose.
Account Registration and Verification
2.1 Account Creation
Each individual may open only one account on 11wickets. Opening multiple accounts is strictly prohibited. If such activity is detected, all associated accounts will be suspended immediately and we reserve the right to forfeit any deposited funds.
During registration you must provide accurate and up-to-date information, including: full name, date of birth, active phone number and email address (where applicable).
2.2 Identity Verification (KYC)
11wickets reserves the right to verify your identity at any time. Where required, we may request the following documents:
- National ID card (NID), passport or birth registration certificate.
- Bank statement or mobile banking transaction records.
- Any additional documents considered necessary to confirm identity.
Withdrawal requests may be placed on hold until verification is complete.
2.3 Account Security
You are solely responsible for keeping your account login details secure. Any transaction or betting activity carried out through your account will be treated as your own. If you suspect unauthorised access to your account, notify our support team immediately.
Deposit and Withdrawal Policy
3.1 Deposit Methods and Limits
11wickets accepts the following payment methods available in Bangladesh: bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount across all payment methods is ৳500.
The mobile banking number or bank account used for a deposit must be registered in your own name. Third-party payment methods are not accepted.
3.2 Withdrawal Methods and Timeframes
The minimum withdrawal amount is ৳800. Approved withdrawals generally reach your mobile banking account or bank within 30 minutes to 3 hours. Withdrawals will always be sent via the same method used for the original deposit.
3.3 Transaction Fees
11wickets does not charge any transaction fees itself. However, your bank or mobile banking service provider may apply their own charges, for which 11wickets is not responsible.
3.4 Transaction Cancellation and Rejection
11wickets reserves the right to reject or suspend any transaction if fraudulent activity is suspected or verification is incomplete. In such cases, our support team will contact you.
Bonuses and Promotional Offers
4.1 Welcome Bonus
New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 earns a ৳1,000 bonus, bringing the total balance to ৳2,000.
Before bonus funds can be withdrawn, a 25x wagering requirement must be met. This means that for a ৳1,000 bonus, a total betting turnover of ৳25,000 is required before withdrawal.
4.2 Bonus Usage Terms
- Bonus funds cannot be withdrawn directly — they may only be used for betting or gameplay.
- Certain games or bets may not count toward the wagering requirement — contact support for details.
- A bonus offer cannot be used more than once by the same person, household or IP address.
- 11wickets reserves the right to modify or cancel any bonus program at any time.
- Any attempt to obtain bonuses through fraudulent means will result in account suspension.
4.3 Other Promotions
From time to time, 11wickets offers cashback, reload bonuses and special tournament promotions. Each offer will have its own terms, which will be published at the time the offer is announced. VIP members will enjoy increasing benefits from Bronze through to Platinum.
Betting and Gaming Rules
5.1 General Rules for Placing Bets
Once a bet is accepted on 11wickets, it is considered final. If incorrect odds are displayed due to a technical error, we reserve the right to void the relevant bet and return the funds.
5.2 Prohibited Activities
The following activities are strictly prohibited and may result in permanent account closure:
- Betting using bots, automated software or artificial intelligence.
- Match fixing or placing bets using insider information.
- Exploiting system vulnerabilities or bugs to gain an unfair advantage.
- Hedging or arbitrage bets that violate bonus terms.
- Using or sharing another person's account.
5.3 Result Determination
The decision of 11wickets is final in determining the outcome of any event. In the case of a disputed result, official sources (such as ICC or BPL official records) will be treated as authoritative.
Privacy and Data Protection
Protecting your personal information is one of our primary responsibilities. 11wickets uses SSL encryption and modern data protection technology to keep your data secure. Our full Privacy Policy is available on a dedicated page.
- Your information will never be sold to third parties.
- Information may be disclosed to authorities where there is a legal obligation to do so.
- Payment information is processed directly through encrypted channels.
- You may request a review of your personal data at any time.
Responsible Gaming Policy
11wickets believes that gambling is a form of entertainment and should always be enjoyed responsibly. We place the highest importance on the wellbeing and peace of mind of our users.
- Age Limit: This platform is for users aged 21 and above only. Accounts belonging to minors will be closed immediately.
- Setting Your Own Limits: You can set your own daily, weekly or monthly deposit and betting limits.
- Temporary Break: There is an option to temporarily deactivate your account for a set period of time if needed.
- Self-Exclusion: You can request permanent closure of your account.
For more information on responsible gaming, visit our Responsible Gaming page.
Copyright and Intellectual Property
All content on the 11wickets website and platform — including logos, designs, software, graphics, text and other assets — is protected by intellectual property rights solely owned by 11wickets.
- No content may be republished, distributed or used for commercial purposes without our written permission.
- Game software is protected by the intellectual property rights of the respective providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft and others).
- Imitation or misuse of the 11wickets name or any of its logos is punishable by law.
Limitation of Liability
11wickets provides its services on an as-is basis. We strive to maintain uninterrupted service, however we are not liable for losses arising from the following:
- Internet disconnection or network issues.
- Faults with your device or software.
- Failure of third-party service providers (mobile banking, gaming services).
- Unexpected technical maintenance.
- Disclosure of your own information or negligence in account security.
Under no circumstances will 11wickets liability exceed the amount of funds currently held in your account.
Changes to Terms and Account Termination
10.1 Changes to Terms
11wickets reserves the right to update these terms at any time. We will provide notice on the platform before changes take effect. Continued use of the platform after an update constitutes acceptance of the new terms.
10.2 Account Closure
11wickets may temporarily suspend or permanently close your account under the following circumstances:
- Violation of any section of these terms.
- Suspicion of involvement in fraudulent or illegal activity.
- Failure to cooperate with identity verification.
- At your own request (self-exclusion).
Upon account closure, any valid balance (excluding bonuses) will be returned, unless there are grounds for forfeiture due to a specific violation.
Dispute Resolution Process
In the event of any dispute or complaint, we always prioritise an amicable resolution. The steps for resolving disputes are as follows:
- Step 1: Contact the support team via 24/7 live chat.
- Step 2: Send a detailed complaint by email to: [email protected].
- Step 3: Our resolution team will review the matter and provide a decision within seven business days.
Including your account ID, the date and amount of the transaction, and a detailed description of the issue when submitting a complaint will help achieve a faster resolution.
Applicable Law and General Provisions
These terms and all legal relations between 11wickets and the user will be governed by the relevant applicable international law. Should any provision of these terms be found unenforceable, all remaining provisions will continue in full force and effect.
These terms constitute the entire agreement between 11wickets and you, and replace all previous oral or written discussions. In the event of a translation into English or any other language, the Bengali version will be treated as authoritative.
If you have any questions about these terms, please contact us at: [email protected]