11wickets FAQ — Frequently Asked Questions

To register at 11wickets, you need an active mobile number, a strong password, and your preferred currency (BDT). An email address is optional but useful for account recovery. The whole process takes just a few minutes and the full interface is available in Bengali.

No, each person may only have one account. Opening multiple accounts from the same mobile number or device violates platform rules and risks account suspension. If you already have an account and are having trouble logging in, contact the support team.

11wickets Login page, click the "Forgot password?" option. Enter your registered mobile number — a verification code will be sent to your phone. Enter the code and set a new password. The whole process is completed within a few minutes. If you have trouble, let us know via 24/7 live chat.

11wickets is for users aged 21 and above only. During account registration you must confirm that you meet this age requirement. The platform authority may request an identity document at any time if age verification is needed.

After registration, an OTP will be sent to your mobile number. Entering it completes the initial verification. Additional identity verification may be required for large withdrawals, in which case you may need to upload a photo of your national ID card or passport.

Deposits from bKash are generally instant — in most cases your 11wickets account balance is updated within a few seconds to 2–3 minutes. If there is a delay for any reason, wait 15 minutes, and if the balance still has not appeared, provide your transaction ID in live chat.

The minimum deposit at 11wickets is ৳500 and this applies equally across all payment methods (bKash, Nagad, Rocket, Upay, and bank transfer). The minimum withdrawal amount is ৳800. Transactions below these amounts cannot be processed.

Once a withdrawal request from 11wickets is approved, the money generally arrives via Nagad, Rocket, or other methods within 30 minutes to 3 hours. Bank transfers may take slightly longer. Minor delays may occur during late-night or high-traffic periods.

11wickets itself does not charge any extra fee for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own service charges as determined by the respective mobile banking service's terms. Your bank may also have its own charges for bank transfers.

Yes, Upay is among the supported payment methods at 11wickets. Alongside bKash, Nagad, Rocket, and bank transfer, you can easily deposit ৳500 or more using Upay. Withdrawals via Upay are also possible.

If your withdrawal request has been pending for more than 3 hours, contact our 24/7 live chat directly and provide the withdrawal reference number and relevant details. Our support team is able to resolve issues quickly in Bengali.

To bet on BPL (Bangladesh Premier League) matches, first go to the cricket section and select the match you want. Both pre-match bets (before the match starts) and in-play bets (while the match is in progress) are available. You can bet on various markets including match winner, top batsman, and total runs.

Yes, 11wickets offers betting on major international cricket events including IPL, T20 World Cup, and ICC tournaments. Markets are opened according to each series schedule. Visit the cricket page for more details.

RTP, or "Return to Player," is the mathematical rate representing what percentage of total bets placed on a slot game is returned as winnings over the long term. For example, an RTP of 96% means an average of ৳96 is returned for every ৳100 wagered. This is an overall statistical figure — it does not guarantee the outcome of any specific session. All slot games at 11wickets are operated fairly.

Yes, 11wickets is fully mobile-friendly. The site can be used easily from any Android or iOS smartphone browser. Cricket betting, slots, live casino, and fishing games all run smoothly on mobile. No separate app download is needed.

11wickets Casino features live games from top providers such as Evolution Gaming and Ezugi — including live roulette, live baccarat, live blackjack, and various game show titles. You get a real-time playing experience with real dealers.

After new registration, you will automatically receive a 100% welcome bonus on your first deposit — up to a maximum of ৳20,000. Example: deposit ৳1,000 and you receive another ৳1,000 as a bonus, giving you a total of ৳2,000 to start with. No separate code is needed to claim the bonus.

The wagering requirement for the 11wickets welcome bonus is 25x. This means the bonus becomes withdrawable after you place bets totalling 25 times the bonus amount. Example: if you receive a ৳1,000 bonus, you need to wager ৳25,000. The requirement can be met through both cricket betting and slots.

Under the 100% bonus offer, depositing ৳42,000 gives a bonus of ৳20,000 (the maximum limit), resulting in a total balance of ৳62,000. The bonus cap is ৳20,000 — depositing more than that does not increase the bonus beyond ৳20,000.

The 11wickets VIP program has four tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). You are automatically promoted to a higher tier through regular play.

Cashback is calculated on your net losses each week according to your VIP tier. Bronze members can receive up to 0.3%, Silver up to 0.6%, Gold up to 0.9%, and Platinum members up to 1.2% weekly cashback. Cashback is generally credited to your account every Monday.

11wickets uses SSL encryption technology to keep all data secure. Your personal information, financial transactions, and password are sent through a fully encrypted channel. Information is not sold to third parties. Read our Privacy Policy for details.

Change your password immediately and report the matter via 24/7 live chat. The support team will review the account quickly and may temporarily lock it if necessary. Always use a strong password for security and never share your login details with anyone.

Self-exclusion is a feature where you can voluntarily suspend your account for a set period of time. It is an important part of responsible gaming. To apply, contact us via live chat or read more on the Responsible Gaming page.

Yes, 11wickets supports responsible gaming. You can set daily or weekly betting limits through the support team. A deposit limit can also be set. This helps you enjoy within your limits and avoid overspending.

No. 11wickets is for players aged 21 and above only. If you do not pass age verification, you will not be able to use your account or withdraw funds. Opening an account for minors is strictly prohibited.

Gaming addiction is a serious matter and 11wickets is aware of it. Our Responsible Gaming page has information on support available in Bangladesh. You can also speak with our support team via live chat — they are always ready to provide the guidance you need.