🔒 Data Protection

11wickets Privacy Policy

How your personal information is collected, used, and protected — the complete 11wickets privacy policy is clearly described here.

Last Updated: January 2026 — This privacy policy may change from time to time.

Introduction and Applicability

11wickets ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. We take the privacy of all our users ("you", "your") very seriously. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you register with 11wickets, use your account, or access any of our services.

By using this website or mobile platform, you are considered to have accepted the terms set out in this privacy policy. If you do not agree with this policy, please refrain from using our services.

This privacy policy applies to all services, applications, and web pages of 11wickets. Please read this policy alongside our terms and conditions.

Section 1

What Information We Collect

11wickets collects various types of information in order to provide you with fair and secure services. The categories of information collected are described in detail below.

1.1 Personally Identifiable Information

At the time of account registration, we collect the following information:

  • Full name (as it appears on your national ID card)
  • Date of birth (for age verification — only those aged 21 or above may register)
  • Mobile number
  • Email address
  • Permanent address
  • National ID card or passport number (for KYC verification)

1.2 Financial Information

For deposits and withdrawals, we collect your payment-related information, such as:

  • bKash, Nagad, Rocket, or Upay mobile banking number
  • Bank account details (for bank transfers)
  • Transaction history and amounts

Note: The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. We do not store any card numbers or full banking credentials.

1.3 Technical Information

When you use our platform, the following information may be collected automatically:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Time and date of access to the website
  • Page visit sequence and duration
  • Cookies and session data

1.4 Gaming Activity Information

To improve your gaming experience, we record the following:

  • Betting history and results
  • Preferred game categories and services
  • Bonus claims and wagering activity
  • Login times and session duration
Section 2

Purpose of Information Use

11wickets uses collected information only for the following legitimate purposes. We never sell your information to third parties.

2.1 Service Provision and Operations

  • Account creation, verification, and management
  • Processing financial transactions — via bKash, Nagad, Rocket, Upay, and bank transfer
  • Providing bonuses and promotional offers (such as a 100% first deposit bonus up to ৳20,000)
  • VIP program management (Bronze, Silver, Gold, Platinum)
  • Customer support — via 24/7 live chat in Bengali

2.2 Security and Compliance

  • Identity verification (KYC) and age confirmation
  • Prevention of fraud, money laundering, and unauthorized activity
  • Ensuring responsible gaming
  • Meeting legal obligations

2.3 Service Improvement

  • Analyzing and improving user experience
  • Resolving technical issues and maintaining the platform
  • Planning new features and products

2.4 Communication

  • Sending important account notifications
  • Transaction confirmation messages
  • Informing you about promotional offers, subject to your consent
Section 3

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 11wickets website. Cookies are small text files stored in your browser that help improve the functionality of our website.

3.1 Types of Cookies We Use

  • Essential Cookies: These are necessary to maintain login sessions and ensure security.
  • Functional Cookies: Used to remember your preferences and language settings.
  • Analytical Cookies: Collect usage statistics about the platform to help improve our services.

3.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect some platform functionality. Continuing to browse 11wickets will be considered as your consent to our cookie policy.

Section 4

Information Disclosure and Sharing

11wickets does not sell, rent, or transfer your personal information to third parties. However, information may be disclosed in the specific circumstances described below:

4.1 Service Provider Partners

Information may be shared with trusted third parties in the following cases for the purpose of operating our services:

  • Payment processing services — bKash, Nagad, Rocket, Upay, and banking infrastructure
  • Identity verification services
  • Technical infrastructure providers
  • Game software suppliers

These partners may only use information in accordance with our instructions and are obligated to meet our privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to court orders, government directives, or lawful requests from law enforcement agencies. No information will be disclosed beyond what is legally required.

4.3 Fraud and Security Matters

In cases of money laundering, fraud, or breaches of platform security, necessary information may be shared with the relevant authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred to the relevant party. We will notify you before any such change takes place.

Section 5

Data Security Measures

11wickets uses the highest industry-standard technologies to protect your information. Our platform operates in a secure and reliable environment.

5.1 Technical Security

  • SSL Encryption: All data transfers are encrypted via SSL/TLS protocol.
  • Secure Servers: Your information is stored in protected data centers.
  • Two-Factor Authentication: An additional security option for account login.
  • Firewall Protection: Modern firewalls to prevent unauthorized access.

5.2 Administrative Security

  • Only authorized staff may access personal information
  • Regular security audits and vulnerability assessments
  • Regular staff training on data protection
  • Systems in place to detect suspicious activity immediately

5.3 Response to Data Breaches

In the event of a data breach, we will notify affected users as quickly as possible and take immediate steps to limit any damage.

Section 6

Data Retention Period

11wickets retains your information only for as long as necessary to provide services or meet legal obligations.

  • Information for active accounts is retained for as long as the account remains active.
  • After an account is closed, financial transaction records and identity verification information are retained for a specified period in accordance with legal requirements.
  • Technical logs and analytical data are generally retained on a short-term basis.
  • In the event of a legal dispute, relevant information may be retained until the dispute is resolved.

Once the designated retention period ends, information is securely deleted or anonymized.

Section 7

Your Rights and Controls

11wickets believes you should have full control over your own information. You may exercise the following rights:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We are obligated to inform you within a reasonable period of time.

7.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done by logging into your account settings or by contacting support.

7.3 Right to Erasure

In certain circumstances, you may request that your data be deleted. However, some data may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may unsubscribe at any time. This can be done through your account notification settings or via the unsubscribe link in any email.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We generally aim to respond within 30 days.

Section 8

Protection of Minors' Privacy

11wickets strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 and above only. Age verification procedures are followed at the time of registration.

If a minor has registered by mistake and this comes to our attention, we will immediately close that account and delete the associated data.

If you believe that a minor is using our platform, please notify our support team immediately.

Section 9

Privacy Policy Changes

11wickets may update this privacy policy from time to time. Changes to this policy may occur due to service improvements, legal changes, or business needs.

For significant changes, we will post a notice on the platform or inform you at your registered email address. Continued use of the platform after a policy change will be considered your consent to the new policy.

The date of the most recent update will always be clearly stated at the top of this page. It is recommended that you check this page regularly.

9.1 Related Policies

In addition to this privacy policy, please also read the following documents:

Section 10

Contact & Support

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available around the clock to assist you in Bengali.

Contact Us

24/7 Live Chat — Instant support from any page on the platform

Email: [email protected]

For privacy-related requests, please write "Privacy Request" in the subject line of your email. We will respond as soon as possible.