🛡️ Safe Betting

Responsible Gaming at 11wickets —
guaranteed safe enjoyment

11wickets believes betting should be a safe form of entertainment. Use our responsible gaming tools and enjoy yourself within your limits.

For ages 21 and over only

Our Commitment

11wickets is a trusted online betting and casino platform in Bangladesh, and we firmly believe that responsible gaming is every player's right. Betting can be an enjoyable form of entertainment — but only when it is controlled, planned, and kept within limits.

On our platform, responsible betting is taken very seriously. That is why we provide all our members with deposit limits, a time-out feature, self-exclusion, and age verification. Using these tools, you can keep your gaming experience at 11wickets entirely in your own hands.

If you or someone you know feels that betting is becoming a problem, please contact our 24/7 live chat support. Our Bangla-speaking support team is always there for you. Responsible gaming at 11wickets is not just a policy — it is our core commitment.

Deposit Limit Self-Exclusion Time-Out Age Verification 21+ Confirmed

Our Protection Tools

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. Once set, the limit takes effect immediately. A request to increase a limit takes 24 hours to come into effect, but reducing one is immediate. This is one of the most effective ways to practice responsible gaming.

Time-Out Feature

If you feel you need a break, set a time-out for anywhere from 24 hours up to 30 days. During this period it will not be possible to log in to your account or place bets. The time-out cannot be cancelled automatically before it ends.

Self-Exclusion

If you feel betting is getting out of control, use the self-exclusion option. Your account can be fully suspended for anywhere from 6 months up to 5 years. While exclusion is active, no promotional communications will be sent to you.

Age Verification

11wickets is for people aged 21 and over only. Age verification is mandatory when opening an account. If it is found that a minor is using an account, that account will be closed immediately.

Loss and Betting History

Your full betting history, wins, losses, and a detailed breakdown of total spending are always available in your account panel. Review your activity and make informed decisions. The first step to responsible betting is being aware of your own behaviour.

24/7 Support

Contact our Bangla-speaking support team at any time via live chat. Our team is always ready to advise on responsible gaming, help you set account limits, or activate self-exclusion.

Warning Signs of a Problem

When betting shifts from entertainment to a problem, certain signs appear. If any of the points below feel relevant to you, please contact us or take a break.

Betting beyond your budget

A tendency to bet using money set aside for essential expenses, or to borrow money to play.

Chasing losses

Repeatedly trying to recover losses by placing larger bets after losing.

Losing track of time

Spending far more time betting than planned and losing track of how long you have been playing.

Hiding your betting

A tendency to keep your betting secret from family or friends.

Emotional distress

Feeling uncomfortable, anxious, or irritable when unable to bet.

Impact on daily life

Betting is having a negative effect on work, family, or personal relationships.

11wickets Responsible Gaming Policy

Account Verification and Security

We verify age and identity when every new account is registered. People under 21 cannot open an account. If such information comes to light at any later point, the relevant account will be cancelled and all deposited funds will be returned.

Setting Financial Limits

Minimum deposit: ৳500 per method
Minimum withdrawal: ৳800
Set your own deposit limit from your account
Reducing a limit takes effect immediately
Increasing a limit takes effect after 24 hours

Managing Playtime

We believe time limits are extremely important in responsible betting. From your account panel you can set a daily session time limit. Once the set time is reached, you will be logged out automatically and a confirmation message will be shown before you can start a new session.

Promotions and Advertising Policy

11wickets never targets minors with advertising. All our promotional activities are conducted in line with responsible betting principles. No bonus offers or promotional messages are sent to members with an active self-exclusion.

Monitoring Betting Behaviour

Our team regularly monitors unusual betting patterns. If a member shows signs of problematic betting, our support team will proactively reach out and offer assistance. We place the mental wellbeing and financial safety of our members at the highest priority.

Transparent Terms and Conditions

At 11wickets, all bonus, promotion, and betting terms are published clearly. A 25x wagering requirement applies to the welcome bonus — this and every other rule is detailed on our terms and conditions page. There are no hidden terms.

21+

Confirm your age — stay responsible

11wickets is an entertainment platform for people aged 21 and over only. Protecting minors from gambling is one of our key responsibilities. If you suspect that a minor you know is using this platform, please notify us immediately via live chat. We will act quickly.

Need Help?

The 11wickets support team is always ready to help with any responsible gaming matter. Contact us — our goal is to support you, not to judge you.

Live Chat

Bangla live chat support is available 24 hours a day, 7 days a week. Contact us immediately for self-exclusion, deposit limits, or any other issue.

Email Support

Write to us by email for more detailed matters. Our support address is: [email protected] — you will receive a prompt reply based on BST (UTC+6) time.

Take Action Yourself

Log in to your account panel to set deposit limits, a time-out, or self-exclusion yourself. Responsible betting starts with your own decision.

Frequently Asked Questions

Log in to your account and go to the "Account Settings" section. There, under the "Responsible Gaming" option, you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. If you have any trouble, let us know via our 24/7 live chat and we will help you.

No, self-exclusion is not permanent. You can choose any period from 6 months up to 5 years. The exclusion cannot be lifted before the chosen period ends — this is by design, for your protection. Once the period is over, you will need to contact our support team to reactivate your account.

Time-out is a short-term break — from 24 hours up to 30 days. It is usually used when someone wants to take a little rest. Self-exclusion is a longer-term measure — from 6 months up to 5 years — used when betting feels like it is becoming a serious problem. In both cases, no promotional messages are sent while the option is active.

No. 11wickets is for people aged 21 and over only. Age is verified at the time of account registration and accounts belonging to minors are closed immediately. Protecting minors from gambling is one of our highest priorities.

First, contact 11wickets 24/7 live chat support. Our Bangla-speaking team will help you with self-exclusion or closing your account. You can also email us at [email protected]. We are here to help, not to judge — please reach out without hesitation.

Not at all. The core message of responsible betting is to keep entertainment as entertainment. Playing within limits, with a plan, and for enjoyment — that is responsible gaming. For those who stick to limits, manage their budget, and treat it as entertainment, 11wickets is a fully safe platform.